First I take a stance on how backing up data is a personal responsibility and how Carbonite - a data protection company -- should take the rap for losing its customer's data, then I get comments on the San Francisco Blog about it, and from some high level folks, and now a press release? Interesting. It means our blogs matter in the tech world after all. Here's the release I got on Promise Technology's news about an onsight parts replacement program:
Promise Announces New ServicePlus On-Site Parts Replacement Program for US and Canada
Industry leading support program expands to include on-site component swap offering
MILPITAS, Calif., April 1, 2009 – Promise Technology Inc., a leading supplier of sophisticated RAID storage solutions for enterprise and SMB customers, today announced general availability of the Promise ServicePlus parts replacement plan for their VTrak enterprise class RAID storage subsystems. The ServicePlus program is an available upgrade to Promise’s leading 3-Year limited advanced parts replacement warranty. The ServicePlus plan offers onsite parts replacement 24 hours a day, 7 days a week for the existing VTrak warranty period.
The Promise ServicePlus Plan provides for the rapid response and installation of components that have been identified as being in a fault state. This program provides storage administrators with the peace of mind that their storage is protected 24x7 against component failure. Combined with Promise’s existing 24x7 technical phone support this program is able to significantly minimize downtime. Average response time for component replacement can be as little as four hours in most major metropolitan areas.
“The ServicePlus program builds upon our already best in class support program”, said Vijay Char, Vice President of QA and Support, Promise Technology. “Continuing to add to our support offering is part of our commitment to providing our customers with the best available uptime and service.”
The Promise ServicePlus plan is available for VTrak E-Class RAID, J-Class expansion chassis and M-Class iSCSI models in the 3U/16-bay form factor. The program is valid for the entire 3 year VTrak standard warranty period.
Pricing and Availability
The Promise ServicePlus plan is immediately available in the U.S. and Canada. Please contact the Promise sales department for further information.
About Promise Technology, Inc.
With a long history of innovation, Promise Technology develops and manufactures sophisticated RAID solutions – offering a complete line of RAID controller cards and SAS/SATA RAID subsystems catering to enterprise, mid-range and entry-level data protection needs worldwide. Known as the originator of SATA/ATA RAID products, Promise’s comprehensive product base includes high available (HA) standalone RAID subsystems with standards-based management interfaces, SAS host-based (internal) RAID controllers for servers and NAS appliances for SOHO. Headquartered in Milpitas, Calif., Promise is ISO-9001:2000 and ISO-14001:2004 certified, and has offices and operations throughout Asia and Europe to support local business partners and customers. For more information, visit Promise Technology's website at http://www.promise.com/serviceplu
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