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Promise Technology Announces New ServicePlus On-Site Parts Replacement Program for US and Canada

First I take a stance on how backing up data is a personal responsibility and how Carbonite - a data protection company -- should take the rap for losing its customer's data, then I get comments on the San Francisco Blog about it, and from some high level folks, and now a press release?  Interesting.  It means our blogs matter in the tech world after all.  Here's the release I got on Promise Technology's news about an onsight parts replacement program: Promise  Announces New ServicePlus On-Site Parts Replacement Program for US and  Canada   Industry leading support program expands to include on-site component  swap offering MILPITAS, Calif., April  1, 2009 – Promise Technology Inc., a leading supplier of  sophisticated RAID storage solutions for enterprise and SMB customers,  today announced general availability of the Promise ServicePlus parts  replacement plan for their VTrak enterprise class RAID storage subsy...

Carbonite Online Backup Company Loses Data; Carbonite Is At Fault

I had to post this because it's a classic example of not taking responsibility for something you did wrong.  The online backup company Carbonite r eportedly lost a lot of client information  : the data of over 7,500 of its customers who trusted it (past tense now) to keep their information in a protected area of cyberspace: a cloud they developed and around which their company is built. Now as long as I've been at this I've always got an earful about "backing up your data" so I would think a company like Carbonite, which is entrusted with protecting data, would be backing up the data they're charged with protecting.  Right? Right? No.  They lost the only data copies they had online, and so now are -- get this -- suing the hardware makers!  If you think that's funny (strange), so do many in the blogsphere, who think as I do.  Take a look at these comments over at TechCrunch  : 1) What happens when you get burgled? We got burgled last week a...