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San Francisco's Carnelian Room to close - bad service?

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The blog Eater via SFGate's Scoop reports that the famous sky high restaurant The Carnelian Room at the top of the Bank of America building at 555 California Street is scheduled to close but not until Christmas.

If you've never experienced the view of San Francisco and the Bay Area from that space I encourage you to do so. It's been too long for me but given how breath-taking it is, I can't understand why it's not doing well. You may respond that it's too high, but I disagree because of the terrific interior that awaits patrons.

Curious, I Googled "Carnelian Room rating", clicked on "Carnelian Room User Reviews" at San Francisco Citysearch and got my answer: it's the service. This is one of many negative reviews placed there:

This place is criminally bad. Lets cover the one good thing first; the view. Nothing else is good. The food was not terrible, but I would rate it as 3 stars if it had been a $30 bill. It was a $300 bill. Furthermore, 20% of that bill was a service charge that they tacked on to my party of 2. I think they do this because no one was giving them tips because the service is horrible. For a $300 meal, we did not have a single person ask how anything was, we had to constantly ask to have glasses refilled, and they just were generally bumbling.

San Francisco has too many good restaurants to let guys like this stay in business. Take your money elsewhere.

I struggled to find a good review until I saw one way down at the bottom of the page, but written in 2007!

That's telling.

It means that in the last two years, The Carnelian Room's service has nosedived, or the reviewer's a sucker for a great view.

That's sad.

The Carnelian Room's an awesome space, and the event opportunities would abound, one would think, but the bad service and it would seem the terrible marketing effort have doomed its existence. I noticed that Aramark's the restaurant operator; I associate them with serving the luxury suites at the Oakland Coliseum. Unfortunately, I can't give a thumbs up for the service there either and that's from personal experience.

Someone needs to revision The Carnelian Room. It's too great a place and space to just let fade to the winds.
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