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Book Review: X Experience When Business Meets Design

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Book Review: X Experience When Business Meets Design - Video

Book Review: X Experience When Business Meets Design This vlog is my review of Brian Solis' book "X: Experience When Business Meets Design". It is really a book about customer service and how caring for people is reflected in all aspects of a firm including design. Ruby Tuesday restaurants could learn from this.
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http://youtu.be/B6faN7tzoks
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